This document sets out the shipping policy that applies to customers that purchase from our store fyshfoundation.org. If you have any questions, please contact our customer service team at firstname.lastname@example.org.
By placing an order through our website, you consent to be bound by this shipping policy and other legal pages appearing anywhere on fyshfoundation.org.
Your placing an order is subject to our acceptance of the offer. We will send a confirmation e-mail to the e-mail address you provided to notify you if your order was approved or rejected.
We will not consider ourselves bound by a contract with you in any given situation.
Shipping Options & Delivery Costs
We offer several shipping methods such as USPS, and UPS; you will be asked to select a shipping method and the associated shipping rates will be shown at checkout. Please note that some products are excluded from our free shipping offer.
Order Processing Time
All orders placed Monday to Friday are processed and dispatched within 24-48 hours. Orders placed during the weekend or on a public holiday are processed and dispatched within 24-72 hours. In rare instances, processing times may be delayed.
Please note that we are unable to modify the delivery address once you have placed your order. If there is an issue with your delivery address, please contact us for assistance.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.